Uploading an Order

Overview

In this section, we will cover how you upload an order using the MYTBMHUB portal. 

Process

When completing a manual upload, you will need to request the latest order template from Client Services.

Also attached in your User Email is an example version of this filled out to give you an idea of how it is done. This should be used for all order entry to MyTBMHub that is not being done via an integration. The process to use is as below.

• You populate the unique order number, address, postcode/Eircode, customer information (telephone number & email), products details, product pricing, shipping method and freight costs.
• Each line needs to contain the Order Number, Product, Quantity and Unit Value
• Remaining fields need to be completed only for the first line in an order
• Save as .csv file and upload this file to MyTBMHub

Uploading the completed file to MyTBMHub:

https://mytbmhub.tbm-solution.com/Order/Upload/

ORDERS -> UPLOAD NEW ORDER -> SPREADSHEET TYPE -> TBM ORDER UPLOAD TEMPLATE v3

CHOOSE FILE – UPLOAD YOUR SAVED TEMPLATE IN CSV FORMAT

Important to note:

1. Order total is calculated by system as = (Unit qty x unit price) + freight charge
2. Freight Charge / Shipping total is only added on the first line of the order. In the example attached that is €25.00
3. Freight charge / shipping total must be any number greater than zero or the order will fail. As stated above this must be completed to produce a courier label.
4. With the exception of CompanyName all the columns that are filled in the attached examples must be filled in all order uploads or the order will fail.
5. We cannot have orders without a telephone or email. Though we advise you to include accurate information, if you don’t have access to these sort of information we suggest you put in your own or someone in your organisation.
6. In terms of address all orders require the Address1, Town, PostCode and Country (Country should be the 2-character ISO 3166-1 alpha2 as listed here) for example GB for United Kingdom orders.
7. Currency should be the 3 character ISO 3-Letter Currency Code as listed here, for example EUR for Euro, GBP for Pound Sterling.

We cannot ship any orders without values. Orders with zero value or zero freight charge will not ship.

The maximum number of characters per address field are 29.