TBM Solution Standard Returns Process

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At TBM Solution we follow a standard returns process unless otherwise agreed. Our standard returns process is as follows: 

• Receiving the return 
• Visual Quality check 
• Items viable for resale booked back into stock 
• Items faulty or damaged booked into quarantine 

Process

1. Receiving the return 

When an order arrives back at our warehouse, it is places on a pallet and transferred to our designated returns area. The package is then scanned in and checked against the original order number. The client should ensure the customer has included a return's slip with the order reference number on it. 

           2. Visual Quality check 

Once scanned in we will inspect the parcel on a visual level and determine the reason for the return: 

• Unwanted 
• Faulty/Damaged 

Criteria for inspection on a visual level is:

• Physical damage or defects 
• Opened or damaged packaging
• Item or package has been obviously tampered with. 

3. Items viable for resale booked back into stock

The warehouse operative who is checking the returns validates between: 

• Good stock 
• Bad stock 

Good stock is stock which has no obvious signs upon physical inspection of having been opened, tampered with or damaged. These items will then qualify for immediate resale and will be returned to live pick faces. 

4 Items faulty or damaged booked into quarantine

The warehouse operative who is checking the returns validates between: 

• Good Stock
• Bad stock

Bad stock is what has clear signs upon physical inspection of having been opened, tampered with or damaged. These item will then be moved to our quarantine location for a closer inspection and quality check. 

Quarantine: Stock placed in quarantine will remain there until you, the client, notify us of an instruction of how you would like us to proceed. When the quarantined stock reaches a level at which you would like us to review it, please notify us and we will begin the agreed process to review your stock. 

NOTE: The warehouse can find it hard to decipher returns, its important clients have a clear return instruction for their consumers. TBM Solution highly recommends that clients have their return process on the outbound packing list. Clients should work with client services to populate this. Returns that are not clearly marked will be logged as external returns, whereas returns that are clearly identifiable will be returned against the orgininal order number.