Query Raised

Created by Aaron Eustace, Modified on Thu, 31 Jul at 5:31 AM by Michelle Armstrong

Once resolved, please notify us though the message function in Query Raised. Click "New" - "Actions". In the bottom right hand corner of the screen click "Add" and put in a message to confirm it has been resolved.

NOTE: Please do not raise a new query. Simply leave a "message" to say resolved. This will ensure our CS Team is notified correctly to release this order.

NOTE: It is your responsibility to monitor and resolve queries raised against orders on your account. Leaving queries outstanding will result in delays in processing your orders.

Typically, issues arise when the following sections are not completed correctly:

Address: (Max 29 characters for the first two lines)
Postcode/Eircode: (
Telephone:
Email:
Shipping Method:
Freight Costs: (Must have values)
Order Value & Line-item values
Stock Issue: (This will be resolved by our team internally. You will be contacted by our CS Team to resolve this type of query).

NOTE: Missing or incorrect information will result in the system being unable to produce or print a shipping label for the order delaying processing times.